Welcome to Alphiber! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our B2B eCommerce platform. By accessing or using Alphiber, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
a) Business and Personal Information
- Business Details: Company name, business type, registration details, and tax identification numbers.
- Contact Information: Name, email address, phone number, billing, and shipping addresses.
b) Transaction Information
- Order Details: Purchase history, payment details, and invoice information.
- Shipping Details: Delivery address.
c) Technical and Usage Information
- Device Information: IP address, browser type, and operating system.
- Website Interaction: Pages visited, time spent, and navigation patterns.
- Cookies & Tracking: We use cookies, web beacons, and similar technologies to improve user experience and analyze site traffic.
c) Technical and Usage Information
- Device Information: IP address, browser type, and operating system.
- Website Interaction: Pages visited, time spent, and navigation patterns.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process and complete your purchases, manage payments, and handle returns.
- Customer Support: To respond to your inquiries and provide assistance.
- Business Communication: To send important updates, invoices, and notifications.
- Marketing & Promotions: To provide tailored recommendations, special offers, and newsletters (with the option to opt out).
- Security & Fraud Prevention: To detect and prevent fraud, and other security threats.
- Improvement & Analytics: To enhance our website, services, and customer experience through data insights.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information under the following circumstances:
a) Third-Party Service Providers
We may share data with trusted third-party vendors who assist with:
- Order fulfillment and shipping logistics
- Website analytics and marketing services
- IT support and cloud hosting
b) Legal and Compliance Purposes
We may disclose your information if required by law, legal processes, or to protect our rights and prevent fraud.
c) Business Transactions
If Alphiber undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business transition.
4. Data Security
We implement strict security measures to safeguard your personal and business data, including:
- Encryption protocols to protect sensitive data.
- Secure access controls and authentication mechanisms.
- Regular system monitoring for vulnerabilities.
- Compliance with industry standards for data protection.
While we strive to ensure security, no online platform is 100% secure. We encourage users to take precautionary measures, such as using strong passwords and keeping login credentials confidential.
5. Your Rights and Choices
You have the right to:
- Access and Update: Review and modify your account details.
- Delete Your Data: Request deletion of your personal information, subject to legal obligations.
- Marketing Preferences: Opt out of promotional communications.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review their policies before providing any personal data.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry standards. Updates will be posted on this page with the latest revision date.
1. Introduction
Welcome to Alphiber, a B2B eCommerce platform that connects businesses with high-quality fiber, fashion products, industrial machinery, and other related items. By accessing and using our website (the "Site"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using our Site.
These Terms govern your access to and use of our services, including product purchases, payment processing, and interactions with suppliers. Please read these Terms carefully before using our Site.
2. Eligibility
- Alphiber exclusively serves businesses, wholesalers, and manufacturers. Individual consumers are not permitted to use our services.
- By registering an account, you confirm that you are an authorized representative of a legitimate business entity.
- You must comply with all applicable local, national, and international laws while using our Site.
3. Account Registration
- To access certain features and make purchases, you must create an account.
- You must provide accurate business details, including company name, tax identification number, and valid contact information.
- You are responsible for safeguarding your account credentials. Any activity performed using your account is your responsibility.
- We reserve the right to suspend or terminate accounts that provide false information or engage in fraudulent activities.
4. Orders & Payments
- Orders placed on Alphiber are subject to supplier availability, pricing adjustments, and acceptance.
- All prices are displayed in the applicable currency and may include taxes, shipping fees, or other charges.
- Payments must be completed using authorized payment methods such as bank transfers, credit/debit cards, or digital payment platforms.
- If an order is canceled due to non-payment, product unavailability, or fraudulent activity, Alphiber will notify the buyer.
- Any chargebacks, payment disputes, or fraudulent transactions may result in the suspension of your account.
5. Shipping & Delivery
- Delivery timelines depend on the supplier, logistics provider, and buyer’s location.
- Buyers are responsible for providing accurate shipping details to avoid delays or non-delivery.
- Once an order is shipped, Alphiber is not responsible for any damage, loss, or delays caused by third-party logistics providers.
- Customs clearance, import duties, and taxes are the buyer’s responsibility.
6. Product Listings & Intellectual Property
- All product descriptions, images, and specifications are provided by sellers. Alphiber does not guarantee the accuracy of this information.
- Any unauthorized copying, reproduction, or distribution of content from Alphiber is prohibited.
- If you believe your intellectual property rights have been violated, please contact us with appropriate documentation.
7. Prohibited Activities
Users must not:
- Engage in fraudulent transactions or deceptive practices.
- Use Alphiber to sell counterfeit, illegal, or prohibited goods.
- Upload viruses, malware, or other harmful content.
- Impersonate another business or misrepresent their identity.
- Violate any applicable trade regulations, customs laws, or intellectual property rights.
8. Data Protection & Privacy
- We collect and process business and personal data in accordance with our Privacy Policy.
- Your information is used for order processing, account management, and improving our services.
- We do not sell or share your data with third parties except for necessary service providers.
9. Changes to Terms
- Alphiber reserves the right to update or modify these Terms at any time. Significant changes will be communicated to registered users.
- Continued use of our Site after modifications constitute acceptance of the revised Terms.
